In order to establish a product quality and service supervision mechanism to ensure the provision of excellent products and quality services for customers, the company makes the following commitments to customers:

First, the company's quality assurance system requirements:

Quality policy: reliable, professional focus

Quality objectives :1. Customer satisfaction >99%

2. Timely delivery rate >99%

3, product factory pass rate >100%

2. Product manufacturing standards and quality assurance

The company's products are produced in strict accordance with the national GB standard and international IEC standards, and can be produced according to customer requirements, according to the national standards or samples provided by customers.

(-) Pre-sale:

Warm reception, meticulous handling and thoughtful service for customers' calls, letters and visits; Answer technical questions raised by customers seriously and assist in solving them; When the customer requests it. Professional and technical personnel can be sent to the construction site to assist in the investigation of the cable laying environment and cable selection and installation.

(2) On sale:

During the cable production, our company can accept customer related technical personnel to the company for product supervision and inspection, and can provide relevant inspection standards for customer approval; At the same time, our company can also provide detailed information about the cable, including all kinds of data and the structure of the cable and the working principle, and the main inspection work for the cable is completed in the company.

(3) After sale:

In order to cooperate with customers to further do the after-sales repair, maintenance and other service work of cable products, our company hereby solemnly promises to customers :1, the performance of the products provided are in line with the corresponding international standards and the provisions and standards of excellent products:

2, after the arrival of the product, the customer acceptance process. If there is any discrepancy with the contract requirements, the company will reply within 24 hours after receiving the customer's notice and bear all relevant costs.

3, the warranty period of the products provided from the date of acceptance of the overall project within one year. After receiving the repair report, the engineering service staff will arrive at the scene within 24 hours, and immediately repair until the product is fully restored to normal work; According to customer requirements, professional and technical personnel can also be sent free of charge to give technical guidance and assistance, and to provide products to do systematic inspection.

4, Outside the warranty period, the company still guarantees to do a good job of other services to customers, the company needs to provide technical services, the company will arrive at the scene within 24 hours after receiving the notice and provide the corresponding services: need to replace the product, the company will organize production in time, and provide to customers at the most favorable price.

5, regularly hold user forums, and user letters, calls, visits and other information, timely registration, transmission, analysis, processing, feedback and other work, and improve product performance according to user needs, and constantly improve product quality.

6, at any time to meet the demand for spare parts, spare parts requirements.